Frequently Asked Questions
Everything you need to know about Service Dogs, ADA laws, and our online training program.
Q. What is the difference between a Service Dog and an Emotional Support Animal (ESA)?
A Service Dog is individually trained to perform specific tasks that mitigate a person's disability, granting them full public access rights under the ADA (Americans with Disabilities Act). An ESA provides comfort through its presence but does not have the same public access rights and is not required to be trained for specific tasks.
Q. Does my dog need to be a specific breed or size to be a Service Dog?
No. Under the ADA, there are no breed, size, or weight restrictions for Service Dogs. As long as your dog is trained to perform a task directly related to your disability and is well-behaved in public, any breed can qualify.
Q. How does the online training course work?
Our course is 100% online. You will get access to a student dashboard with animation training videos, step-by-step guides, and a digital log book. You are required to log your training hours (e.g., 120 hours for the intensive course) and work with your assigned professional tutor. Once you complete the hours and pass the final Public Access Test (by video submission or quiz), you receive your certification.
Q. Will this certificate allow me to fly with my Service Dog?
Yes. Our program is designed to train your dog to meet the behavior standards required for public access and air travel. When flying, you will need to fill out the DOT (Department of Transportation) Service Animal Air Transportation Form, attesting to your dog's health, training, and behavior. Your certificate from us serves as proof of that training.
Q. What happens if my dog fails the final test?
Our goal is your success. If your dog doesn't pass the final assessment on the first try, your tutor will review the areas that need improvement and work with you to correct them. You can retake the assessment without any additional fees.
Q. Is the Public Registry verification recognized globally?
Our registry provides an easy way for landlords, airlines, and business owners to verify that your dog has completed a legitimate training program. While the ADA does not legally mandate a registry, having a verifiable ID number significantly reduces access challenges and confrontations in public spaces.
Still have questions?
Our professional trainers and support team are here to help you 24/7.